That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
quote by Sanjay Kumar
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Related quotes
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
quote by Sanjay Kumar
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Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
quote by Arthur Levitt
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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
quote by Peter Drucker
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As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.
quote by Dale Earnhardt
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Hear Sound Of Bread Seller
Hear song of approaching bread seller
music theme familiar to sell his wares
music to announce his approach teller
music to advertise his meal time wares
but speed racer is far to mobile to purchase last
on his bike he pauses not free cycling rapidly past
down hill in front of customer houses far too fast
his chance of customer sales daily speeds on past
he is a simple Simon selling not his wares
upon this street all his potential customers
cannot catch his corner soon turned retreat
such a salesman swift young foolish athlete
around the corner customers may gather
as up hill he must energy traverse pass slower
but his sales are constantly customer fewer
other salesmen daily pass downhill slow wiser
poem by Terence George Craddock
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
quote by W. Edwards Deming
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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
quote by Edna St. Vincent Millay
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This merger is a logical next step that creates substantial value for customers and stockholders of both AT&T and BellSouth. It will benefit customers through new services and expanded service capabilities.
quote by Edward Whitacre, Jr.
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The great thing is the start - to see an opportunity for service, and to start doing it, even though in the beginning you serve but a single customer - and him for nothing.
quote by Robert Collier
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
quote by Jeff Bezos
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The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
quote by Peter Drucker
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Punch Drunk
We got to the pub, and were served our food;
Everyone, it seemed, was in a good mood.
Then, in walked a man who was really drunk;
He was refused service, so he threw a punch.
Thankfully, the barman ducked out of the way,
But he pushed the panic button straightaway.
The man was angry, and he started swearing;
At him, the customers were, very soon, staring.
From swearing, he was politely asked to refrain;
To which he answered ‘I've got a villa in Spain! ' (?)
Both customer and barman were beginning to seethe.
The Duty Manager asked the antagonist to leave.
The door of the pub, the man was shown;
Now, in every local pub, he is well-known.
From all pubs in the city, he is now banned;
I guess his day didn't turn out quite as planned!
poem by Angela Wybrow
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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
quote by Zig Ziglar
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Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
quote by Donald Norman
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Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
quote by Bo Bennett
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At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
quote by Roger Staubach
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Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
quote by Peter Drucker
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New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.
quote by John Lynch
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The Crazy Night Hymn
Monday nights
At the bar where
I work is
Where the crazy night is
Customers come in and out of the bar
Sometimes it is hard for me to keep track
Of the drinks that have been ordered by the cutomers
Of course the more customers come in
The more money the bar will make
The bar can't survive without customers
Because they bring in the money and the business
The crazy night hymn
poem by Aldo Kraas
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I very frequently get the question: 'What's going to change in the next 10 years?' And that is a very interesting question; it's a very common one. I almost never get the question: 'What's not going to change in the next 10 years?' And I submit to you that that second question is actually the more important of the two -- because you can build a business strategy around the things that are stable in time. ... [I]n our retail business, we know that customers want low prices, and I know that's going to be true 10 years from now. They want fast delivery; they want vast selection. It's impossible to imagine a future 10 years from now where a customer comes up and says, 'Jeff I love Amazon; I just wish the prices were a little higher,' [or] 'I love Amazon; I just wish you'd deliver a little more slowly.' Impossible. And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.
quote by Jeff Bezos
Submitted by Veronica Serbanoiu
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