Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
quote by Peter Drucker
Submitted by Lucian Velea
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Perform to become a monk and yogi
We perform our duties
Assigned to us
More often than not
Either with anxiety or expectation
Over the rewards or otherwise
Of the product
This ends up with
Either not meeting the requirements
Of the beneficiaries or customers
Or in presenting them with a product
That is beyond their expectations
Both ways
The beneficiary or customer
Accepts the product of our efforts
With a certain bit of reluctance
Krishna talks about a performer
Who performs for the sake of
Performing only
With no anxiety or expectation
On the rewards or otherwise
Of the performance
He says such a performer can also be called
A monk, who, in fact, renounced all
Result-oriented action
And he is also a yogi
Well focused and involved
In what is being performed
Krishna further adds such a person
Should not be categorized as the one
With no fire of desire
For innovation, improvement and
Envisioning and for developing
Systems that will prevent possible
Deviations from the product quality
Such a performer
Should also be not categorized as the one
With no sensitivity
And reacting sense to
Take corrective actions
With regard to process flow
In case a beneficiary or customer comes up
With a complaint on the product
For its non performance
And for its non-conforming to
Specifications desired by him or her
poem by Bashyam Narayanan
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The quality of mercy (conditions apply)
The quality of mercy,
Portia declared,
the quality of mercy is
suspended during the present conflict
the quality of mercy is
not the business of a Minister of Justice
the quality of mercy is
not a matter of individual conscience
the quality of mercy is
too subtle for public discussion
or law
the quality of mercy is
only for Shakespeare and stuff
the quality of mercy is
less stimulating than revenge
the quality of mercy is
no business of yours
the quality of mercy is
no concern of religious authorities
who should stay silent
the quality of mercy is
an outdated concept
the quality of mercy is
nothing to do with forgiveness
or circumstantial evidence
or the remission of sins
the quality of mercy is
no longer a matter of pride
the quality of mercy is
no longer a mark of humanity
the quality of mercy
would be OK if Obama said so
the quality of mercy
is one hell of a hot potato
cooked in oil
the quality of mercy
droppeth as the gentle
dew from heaven
upon a broken fuselage
and it is too much
or too little
for our understanding.
poem by Michael Shepherd
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Marketing
Fruitful marketing strategy
Is crucial for any industry
And service-provider
Everyone loves beautiful thing
So the packaging of products
Must be eye-catching
Advertisement
Should be in such an way
So that the potential consumers
Are attracted
To the product or service
Quality of the product or service
Should be of international standard
So that it can survive
In the competition
Of open market economy
In this way
An industry or service-provider
Can become successful
poem by Asif Andalib
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As Genuine As Those Who Know It
Whether it becomes displayed,
Or laid in the shadows to dust...
Quality is eventually discovered.
And known to show what it is.
Quality dusted never ages to rust.
No matter what attempts are made,
By those unappreciative of its value.
A quality that remains to be quality,
Is as genuine as those who know it!
Regardless of what rating it gets.
Quality can not be rated against,
That which it has no peers.
poem by Lawrence S. Pertillar
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Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
quote by Peter Drucker
Submitted by Lucian Velea
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From cell phones to computers, quality is improving and costs are shrinking as companies fight to offer the public the best product at the best price. But this philosophy is sadly missing from our health-care insurance system.
quote by John Shadegg
Submitted by Lucian Velea
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Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
quote by Bo Bennett
Submitted by Lucian Velea
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There are some people who have the quality of richness and joy in them and they communicate it to everything they touch. It is first of all a physical quality; then it is a quality of the spirit.
It's the quality of the ordinary, the straight, the square, that accounts for the great stability and success of our nation. It's a quality to be proud of. But it's a quality that many people seem to have neglected.
quote by Gerald R. Ford
Submitted by Lucian Velea
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You Just Haven't Discovered That Yet
'Mommie?
What is substance and quality?
We've been given an assigment,
To describe what it is in an essay.'
Substance is something one wishes to have,
When a missing of a quality has been overpriced.
'I see.
So...
In other words,
You're telling me...
You have no clue either.'
What did your father say about it?
'He said,
Substance is something sacrificed...
When the quality of it has been diminished,
To the getting of it only lasting for two minutes.'
Go tell your father,
He need not worry about the quality of the substance,
Any longer.
'Why is it,
When I ask you two a question...
The answers have nothing to do,
With my assignment.'
They do.
And they will.
You just haven't discovered that yet.
poem by Lawrence S. Pertillar
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We can do better in higher education. And it is more than just technology. It's also an attitude on the part of faculty. We need to think through how we can produce a better quality product at less cost.
The quality of an organization can never exceed the quality of the minds that make it up.
quote by Harold R. McAlindon
Submitted by Lucian Velea
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Fortunately, when it comes to meat and poultry, I have the really wonderful situation of having producers and processors that produce and process a very high-quality product.
quote by Mike Johanns
Submitted by Lucian Velea
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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
quote by Sanjay Kumar
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Quality Street
Ive seen, so many lovers cry
Lost love, makes me wonder why
Ive found a love, a once in a lifetime love
Angel on high, from heaven so high above
So I thank God for sending me you
I have heard of playing around with numbers
But one is all I need
She cant be beat, she makes me complete
On quality street
I have heard of playing around with numbers
But one is all I need
She cant be beat, she makes me complete
On quality street
I have lived alone, until you came along
And you gave me love
And my dream came true
And God gave me you
I see, the end of the rainbow now
True love, has blessed me somehow
Blessing of love, a once in a lifetime love
Angel on high, from heaven so high above
So I thank God for sending me you
I have heard of playing around with numbers
But one is all I need
She cant be beat, she makes me complete
On quality street
Quality street
On quality street
Quality, quality, quality, quality street
Quality street
On quality street.
song performed by by Van Morrison
Submitted by Lucian Velea
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There's a kind of dynamic quality about theater and that dynamic quality expresses itself in relation to, first of all, the environment in which it's being staged; then the audience, the nature of the audience, the quality of the audience.
quote by Wole Soyinka
Submitted by Lucian Velea
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Tolstoy may not be showing that much of Russia at that time even. It's hard to tell. You tend to associate the quality of the period with what's lasted - what's still good. And that quality becomes the whole period.
quote by Donald Judd
Submitted by Lucian Velea
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The quality of light by which we scrutinize our lives has direct bearing upon the product which we live, and upon the changes which we hope to bring about through those lives.
quote by Audre Lorde
Submitted by Lucian Velea
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We're going to create a portable handheld environment, and you should expect the same things you've always expected from Playstation - a great quality product, versatility, great value to the consumer.
quote by Ian Jackson
Submitted by Lucian Velea
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It's Not The Fabric
It's not the fabric.
It is the tampering with the pattern,
To sell it as quality...
That has begun to show an unravelling,
At the seams of a once highly regarded product.
We need those who are competent.
We've already sought the impressive cheap way of doing things.
And look what that has done to our appearance.
poem by Lawrence S. Pertillar
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