What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he ...

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

quote by Edna St. Vincent Millay
Submitted by Lucian Velea
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