Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
quote by Sanjay Kumar
Submitted by Lucian Velea
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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
quote by Sanjay Kumar
Submitted by Lucian Velea
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Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
quote by Arthur Levitt
Submitted by Lucian Velea
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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
quote by Edna St. Vincent Millay
Submitted by Lucian Velea
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New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.
quote by John Lynch
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The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
quote by Peter Drucker
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Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.
quote by Michael Bergdahl
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Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
quote by Donald Norman
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At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
quote by Roger Staubach
Submitted by Lucian Velea
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Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
quote by Peter Drucker
Submitted by Lucian Velea
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Christmas gift suggestions To your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect.
quote by Oren Arnold
Submitted by Lucian Velea
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The great thing is the start - to see an opportunity for service, and to start doing it, even though in the beginning you serve but a single customer - and him for nothing.
quote by Robert Collier
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A Viable Plan
Genuine?
I wouldn't use that expression around here.
In fact...
Forget about using it at all.
The chances you'll find an application for it,
Are slim to none!
On the other hand...
Those genuinely ingenuous,
Can be found all over the place in abundance.
'That' is what needs to be marketed.
Here is my business card!
Call me when and if you devise a plan,
To implement!
I'll be your salesperson...
We can make a fortune,
And chase pretentiousness out of this place!
With the best customer service available!
Saving a bundle on the training alone.
Making the effort lucrative,
As well as cost effective!
I tell you...
That's all it will take!
A viable plan.
poem by Lawrence S. Pertillar
Submitted by Poetry Lover
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We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.
quote by Arthur Blank
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
quote by Tony Hsieh
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Pager companies are very much looking to provide new services to help them regain some of their customer base.
quote by David Rose
Submitted by Lucian Velea
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The Government and the Insurance Companies
You teachers and the gentle folks
don't smoke like giants and drink as hogs.
Hide these facts when you insure
but your autopsies tonsure.
Your heirs are squeezed to live as dogs.
Non-disclosure of facts result in loss of your money
and the insurers lie in wait to lick this honey.
The government blame the agents as if the policies they mis-sell
but they are in hand in glove with the companies to puzzle,
saying as they had breached the duty of utmost good faith;
the companies deny claims making comments blithe.
To get the dues, the nominees have to wait at the Customer Care,
then the Consumer's Forum and the Ombudsman next
and then the IRDA and finally the Court, hand in hand with the agent.
For every ten thousand the agent gets
a thousand as income tax, the Coffers wets,
besides the Service Tax for winking at these atrocities.
poem by Rajendran Muthiah
Submitted by Poetry Lover
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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
quote by Peter Drucker
Submitted by Lucian Velea
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So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
quote by Sanjay Kumar
Submitted by Lucian Velea
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
quote by Jeff Bezos
Submitted by Veronica Serbanoiu
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The service of the fruit is precious, the service of the flower is sweet, but let my service be the service of the leaves in its shade of humble devotion.
aphorism by Rabindranath Tagore from Stray Birds (1916), translated by Rabindranath Tagore
Submitted by Veronica Serbanoiu
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