New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.

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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

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Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.

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Pager companies are very much looking to provide new services to help them regain some of their customer base.

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So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

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Sonnet-None Can Dupe The Lord

All things for sale are well-displayed to catch,
The eye of the prospective customer;
The ways in which these are done do matter;
Be it jewellery, garments or wrist-watch.

Jewels are kept in dazzling lights galore;
Raiments are draped on life-sized dolls that speak;
The packaging looks richer all the more;
Tho' quality suffers, selling isn't weak.

But this isn't true for soul of man, beware!
God knows our hearts and minds till death from birth;
He prefers earthenware to silverware!
The real state of soul decides our Mirth.

Let soul be pure or else God won't purchase;
He's the toughest customer, with kind face!

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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

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America Where a man can say what he thinks, if he isn't afraid of his wife, his boss, his customer, his neighbors, or the government.

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Sometimes in this whole Medicare prescription drug debate, we focus on the prescription drug benefit, and I am glad we do because it is the first time we have ever offered real help to seniors, especially the poor, those in need.

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The Prescription Drug Benefit we passed in Congress is already working to make prescription drugs available and affordable for all seniors who depend on them, through the drug card that became available last year.

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A Paper Mall!

Window shopping
It's really hard
With a light wallet?
I realized the tiresome bargaining poor customer
And please peep into my tiny
Cheap snack Restaurant,
I give you a free combo!
A Shoe flower drink and paper pulp cake
That deworm the parasites of life!

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If you owe 10,000 dollars, you are a customer of the bank. If you owe 100 million dollars, the bank is a customer of yours.

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Never underestimate the power of the irate customer.

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If Americans could legally access prescription drugs outside the United States, then drug companies would be forced to re-evaluate their pricing strategy.

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Recently, lobbyists for the pharmaceutical industry wrote a prescription drug bill that increased their profits and did nothing to help seniors. The result: seniors are stuck with a confusing prescription drug plan that does little to help them with their costs.

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However, the Medicare prescription drug benefit has changed, and if the nearly 3,000 seniors I have met through 12 town halls can represent a sample of opinion, many seniors do not yet understand the prescription drug program and do not plan to sign up for coverage.

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The Government and the Insurance Companies

You teachers and the gentle folks
don't smoke like giants and drink as hogs.
Hide these facts when you insure
but your autopsies tonsure.
Your heirs are squeezed to live as dogs.

Non-disclosure of facts result in loss of your money
and the insurers lie in wait to lick this honey.
The government blame the agents as if the policies they mis-sell
but they are in hand in glove with the companies to puzzle,
saying as they had breached the duty of utmost good faith;
the companies deny claims making comments blithe.

To get the dues, the nominees have to wait at the Customer Care,
then the Consumer's Forum and the Ombudsman next
and then the IRDA and finally the Court, hand in hand with the agent.
For every ten thousand the agent gets
a thousand as income tax, the Coffers wets,
besides the Service Tax for winking at these atrocities.

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This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

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It's A Drug

It's a drug
My goodness, is it really?
Yes, it is.
Wow, I'm impressed.
It's got magical powers
Has it really?
What can it do?
It can turn you into a complete slave.
Really, how does it do that?
Well it's a drug.
Really, it's a drug.
Yes it is.
And it's got magical powers
It's very, very powerful
It's incredibly powerful
It has so much power
You wouldn't even believe all the power that it has
Try to imagine how much power this drug has
Can you imagine it?
I'm trying to.
It has turned people into absolute slaves
How does it do that?
Because it's a drug.
Oh I see, it's a drug
Wow, that's impressive. It's a drug
Yes, and drugs have lots of power
Once you start taking a drug you have to keep taking it
For how long?
Forever
Why?
Because it's a drug.
Drugs have lots of power
Wow do they?
Yes, lots and lots of power and once you start taking a drug you must continue
Why is that again?
Because it's a drug. It's very, very powerful
What if you don't believe in the power of the drug?
Then it has no power.

(Sydney, Australia - 2008)

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