As far as the customer is concerned, the interface is the product.

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Once the product's task is known, design the interface first; then implement to the interface design.

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Perform to become a monk and yogi

We perform our duties
Assigned to us
More often than not
Either with anxiety or expectation
Over the rewards or otherwise
Of the product
This ends up with
Either not meeting the requirements
Of the beneficiaries or customers
Or in presenting them with a product
That is beyond their expectations
Both ways
The beneficiary or customer
Accepts the product of our efforts
With a certain bit of reluctance

Krishna talks about a performer
Who performs for the sake of
Performing only
With no anxiety or expectation
On the rewards or otherwise
Of the performance

He says such a performer can also be called
A monk, who, in fact, renounced all
Result-oriented action
And he is also a yogi
Well focused and involved
In what is being performed

Krishna further adds such a person
Should not be categorized as the one
With no fire of desire
For innovation, improvement and
Envisioning and for developing
Systems that will prevent possible
Deviations from the product quality

Such a performer
Should also be not categorized as the one
With no sensitivity
And reacting sense to
Take corrective actions
With regard to process flow
In case a beneficiary or customer comes up
With a complaint on the product
For its non performance
And for its non-conforming to
Specifications desired by him or her

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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

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Marvel has put out good product. DC has put out good product. Even Image has put out good product, as far as I'm concerned... although it's few and far between. But it's not getting recognized, no matter who's doing it.

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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

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The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

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Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

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Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

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We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

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We may win when we lose, if we have done what we can; for by so doing we have made real at least some part of that finished product in whose fabrication we are most concerned: ourselves.

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New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.

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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

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Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.

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Premature Rip Recordings

technology connections
in global instant real time
exposure tends to solicit
premature rip recordings

lacking direction
full realization
soul potential
love trust insight

eureka connections
mind brain interface
character talent burn
is still charisma sought


Split Imaging from the poem ‘Mind Brain Interface’ by Terence George Craddock.

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The right to private property meant at the same time the right and duty to be personally concerned about your own well-being, to be personally concerned about your family's income, to be personally concerned about your future. This is hard work.

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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

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If you owe 10,000 dollars, you are a customer of the bank. If you owe 100 million dollars, the bank is a customer of yours.

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We can learn from IBM's successful history that you don't have to have the best product to become number one. You don't even have to have a good product.

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I had a vision how it should sound and I put all my knowledge into this product and it is a fantastic product. People still tell me that I have the best musical thing there.

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There is no city in America that has reduced crime as much as we have in the last three years. This is not the product of accident. This is the product of design.

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