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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

quote by Jeff Bezos
Submitted by Veronica Serbanoiu
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Shaking To Re-Invent To Then Adjust

Never did I ever stand inflexibe.
To prove I had strength against opposing winds.
I remain open to comprehend with a listening.
Hoping that from the doing of this,
There is something I have learned...
That continues to assist my growth process.
And letting nothing stand in the way,
Of my quest to eliminate aged and rusting barriers.

My life is like an earthquake...
Shaking to re-invent to then adjust as a must.
With a removing of that which has grown old,
To then innovate that updates...
Over and over again with renewed appreciation.
Much like the coming and going of each season.

I am not one,
However...
To quote a few passages from a book,
To then believe this protects me...
With a keeping of an ignorance,
I am not ready to rid.
Because to do so would disappoint,
Those upholding fading and outdated traditions.

My life is like an earthquake...
Shaking to re-invent to then adjust as a must.
With a removing of that which has grown old,
To then innovate that updates...
Over and over again with renewed appreciation.
Much like the coming and going of each season.

poem by Lawrence S. Pertillar
Submitted by Poetry Lover
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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

quote by Sanjay Kumar
Submitted by Lucian Velea
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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

quote by Edna St. Vincent Millay
Submitted by Lucian Velea
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We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

quote by Jeff Bezos
Submitted by Veronica Serbanoiu
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(Computer Poem) A Languages Design

Learning yet another language.
The computer speaks in formulas and equations
Decoding it down to the very design.
Working backwards and seeing what you find.
Read the books and invent it as your own.
Make a claim so bold.
Look I think you found gold.
Perfection in the code.
With a vision sewed.
You put it up with an upload.
You have just shared it with all the world.
Never appreciated as the work you put into.
The click without understanding what that took.
Never a second look.
No template will do.
For as an artist work.
It must be done from scratch.
A skeleton at first.
Ugly is it curse.
But slowly it changes.
Warped and molded into something new.
It is as it is to you.

poem by Ace Of Black Hearts
Submitted by Poetry Lover
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Twisted Logic

Sunlight opened up my eyes
to see for the first time
it opened them up
And tonight rivers will run dry
and not for the first time
rivers will run
Hundreds of years in the future
there could be computers
looking for life on earth
Don't fight for the wrong side
say what you feel like
say how you feel
You'll go backwards
but then
you'll go forwards
again
You'll go backwards
but then
you'll go
Created... then drilled and invaded
If somebody made it
Someone will mess it up
And you are not wrong to
Ask who does this belong to
It belongs to one of us
You'll go backwards
but then
you'll go forwards
and then
you'll go backwards
again
you'll go forwards
You'll go backwards
but then
you'll go forwards
again
You'll go backwards
but then
you'll go forwards
Ahhhhhhhhhh...

song performed by by Coldplay
Submitted by Lucian Velea
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New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.

quote by John Lynch
Submitted by Lucian Velea
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When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

quote by Jeff Bezos
Submitted by Veronica Serbanoiu
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Touchstone On A Bus

Last night I rode with Touchstone on a bus
From Ludgate Hill to World's End. It was he!
Despite the broadcloth and the bowler hat,
I knew him, Touchstone, the wild flower of folly,
The whetstone of his age, the scourge of kings,
The madcap morning star of elfin-land,
Who used to wrap his legs around his neck
For warmth on winter nights. He had slipped back,
To see what men were doing in a world
That should be wiser. He had watched a play,
Read several books, heard men discourse of art
And life; and he sat bubbling like a spring
In Arden. Never did blackbird, drenched with may,
Chuckle as Touchstone chuckled on that ride.
_Lord, what a world! Lord, what a mad, mad world!_
Then, to the jolt and jingle of the engine,
He burst into this bunch of madcap rhymes:--

poem by Alfred Noyes
Submitted by Poetry Lover
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Touchstone

Love built our house on solid ground
Such rock as will not yield
And I bear an enduring stone with me
From uncertainty as my shield

One touch can bring accord with you
Evoking feelings ever fond
I know you wear a touchstone too
As emblem of our bond

But I have found the true touchstone
Not born of this mortal plane
Against earth’s treasures ever known
It transcends all such as gain

If not from your sweet lips they ring
Then no words of love be true
Save observed in your eyes shining
Love’s light but darkness without you

There is no logic, no poem, no art
If not with you to share
If not composed within your heart
No music fills the air

Love the only touchstone
Or there be none at all
If love lives not within our home
There lives no love at all.

poem by Mary Havran
Submitted by Poetry Lover
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Water From Wine

Ive lost my headlights
Dark lets me see too much
And Im just groping
For anything to touch
Am I a seabird
I have the strangest cry
Am I just drifting
Am I too far inside
Everythings changing
Everythings changing my mind
Im going backwards
Backwards to water from wine
I can hear thunder
But I am made of stone
Im reaching out
Im reaching out but Im still alone
I look for my body
But it just disappears
Nodody knows me
Everything feels like years
Everythings changing
Everythings changing my mind
Im going backwards
Backwards to water from wine
I look for joy
Its in the cracks sometimes
I can hear music
But its been locked inside
Everythings changing
Everythings changing my mind
Im going backwards
Backwards to water from wine
Everythings changing
Everythings changing my mind
Im going backwards
Backwards to water from wine
Every night owns me, nothing is holy
Every night owns me, nothing is holy

song performed by by Heather Nova
Submitted by Lucian Velea
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Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.

quote by Michael Bergdahl
Submitted by Lucian Velea
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Treacle People

I walked through this place, although it wasnt really there
And when I reached the other side, thought I didnt really care
I moved round a bit, and started seeing people
And the people that I met, oh were all covered in treacle
Everyone was laughing, everyone except for poor old me,
So I tried to entertain them, oh but they were hard to please
As time went by, oh backwards I walked
Backwards I talked, and backwards I laughed...
(instrumental)

song performed by by Ufo
Submitted by Lucian Velea
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Love Working On You

(jim collins/craig wiseman)
You woke up this morning
Changes were taking place
You looked in the mirror
A smile was all over your face
cause out of nowhere
Someone was there
Who dared to climb
Those walls you made
Its exciting, a little frightening
But girl dont you be afraid
Thats just the love working
Love working on you
Thats just the love working
Working on pulling you through
Cant even remember
All the sorrow that you left behind
Its a brand new day
Theres a bright new way
And your tears have turned into wine
You never forget
When your eyes met
Or just how clearly you could see
Where the turns are deep in your heart
That lead you to believe
Thats just the love working
Love working on you
Thats just the love working
Working on pulling you through
All of the while you felt forsaken
And all of the while
Loves been waiting, waiting
Suddenly you see how it could be
If we all only felt this way
And for a while girl you can see this world
Looking through the eyes of fate
Thats just the love working
Love working on you
Thats just the love working
Working on pulling you through
Thats just the love working
Love working on you
Thats just the love working
Working on pulling you through
Thats just the love working on you
Thats just the love working
Working on pulling you through

song performed by by John Michael Montgomery
Submitted by Lucian Velea
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I have a sense that many Americans, especially those like me with European or foreign parents, feel they have to invent their families just as they have to invent themselves.

quote by Philip Levine
Submitted by Lucian Velea
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Working within the limitations of the shared world generally made the writing easier, because I didn't have to invent any of the characters or background, which is usually the hardest part.

quote by Walter Jon Williams
Submitted by Lucian Velea
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Nine To Five

The star is in normans office. his day
Of sweat and toil has begun.
Nine to five
Answering phones and dictating letters
Making decisions that affect no one.
Stuck in the office from nine until five
Life is so incredibly dull,
Working from nine to five.
Oh nine to five, nine to five,
Working from nine to five.
And time goes by
The hours tick away.
First seconds,
Then minutes,
Then hours into days.
Each day,
Each week,
Seems just like any other.
All work,
No play,
Its just another day.
Hes caught in a mass of computerised trivia,
Deciphering data for mechanical minds.
Hes lost in the paperwork and up to his eyes,
Hes checking a list thats been checked out before
And hes starting to lose his mind.
Oh nine to five, nine to five,
Working from nine to five.
(repeat).

song performed by by Kinks
Submitted by Lucian Velea
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The Logic Error

Sitting, hating, waiting, aching,
pushing to be pulled, working to be destroyed,
walking forward and being pulled backwards,
a mental struggle between good and evil,
the sarcasm bites like a spider injecting poision,
slow, weak, tired, scared,
i fall, and try to pull together my strength,
to pull myself to the doorway,
the floor begins to shift and wheel me backwards,
but the struggle continues,
my legs no longer work, and i have no strength,
yet i keep up with the struggle,
it feeds off of giving up, it feeds off of fear,
but i believe im stronger than that,
I believe i can overcome,
i hope this time im right,
before i maybe exhausted.

poem by Matthew Boisjolie
Submitted by Poetry Lover
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I'm Walking Backwards For Christmas

I'm walking backwards for Christmas,
Across the Irish Sea,
I'm walking backwards for Christmas,
It's the only thing for me.

I've tried walking sideways,
And walking to the front,
But people just look at me,
And say it's a publicity stunt.

I'm walking backwards for Christmas,
To prove that I love you.

An immigrant lad, loved an Irish colleen
From Dublin Galway Bay.
He longed for her arms,
But she spurned his charms,
And sailed o'er the foam away

She left the lad by himself, on his own
All alone, a-sorrowing
And sadly he dreamed, or at least that's the
way it seemed, buddy,
That an angel choir did sing -
An angel choir did sing.

I'm walking backwards for Christmas,
Across the Irish Sea.
I'm walking backwards for Christmas,
It's the finest thing for me.

And so I've tried walking sideways,
And walking to the front.
But people just laughed, and said,
'It's a publicity stunt'.

So I'm walking backwards for Christmas
To prove that I love you.

poem by Spike Milligan
Submitted by Poetry Lover
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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

quote by Sanjay Kumar
Submitted by Lucian Velea
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