That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?

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Bo Bennett

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

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Dave Barry

And, of course, you have the commercials where savvy businesspeople Get Ahead by using their MacIntosh computers to create the ultimate American business product: a really sharp-looking report.

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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

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The Crazy Night Hymn

Monday nights
At the bar where
I work is
Where the crazy night is
Customers come in and out of the bar
Sometimes it is hard for me to keep track
Of the drinks that have been ordered by the cutomers
Of course the more customers come in
The more money the bar will make
The bar can't survive without customers
Because they bring in the money and the business
The crazy night hymn

poem by Aldo KraasReport problemRelated quotes
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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

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Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.

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Zig Ziglar

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

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In my column series ""The Main Thing,"" I often talk about how Internet technology can improve the way people communicate - both within a business and between a business and its customers and partners.

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Perform to become a monk and yogi

We perform our duties
Assigned to us
More often than not
Either with anxiety or expectation
Over the rewards or otherwise
Of the product
This ends up with
Either not meeting the requirements
Of the beneficiaries or customers
Or in presenting them with a product
That is beyond their expectations
Both ways
The beneficiary or customer
Accepts the product of our efforts
With a certain bit of reluctance

Krishna talks about a performer
Who performs for the sake of
Performing only
With no anxiety or expectation
On the rewards or otherwise
Of the performance

He says such a performer can also be called
A monk, who, in fact, renounced all
Result-oriented action
And he is also a yogi
Well focused and involved
In what is being performed

Krishna further adds such a person
Should not be categorized as the one
With no fire of desire
For innovation, improvement and
Envisioning and for developing
Systems that will prevent possible
Deviations from the product quality

Such a performer
Should also be not categorized as the one
With no sensitivity
And reacting sense to
Take corrective actions
With regard to process flow
In case a beneficiary or customer comes up
With a complaint on the product
For its non performance
And for its non-conforming to
Specifications desired by him or her

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As far as show business, it's the gratification of doing something that pleases the fans.

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Junk is the ultimate merchandise. The junk merchant does not sell his product to the consumer, he sells the consumer to the product. He does not improve and simplify his merchandise, he degrades and simplifies the client.

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William S. Burroughs

Junk is the ultimate merchandise. The junk merchant does not sell his product to the consumer, he sells the consumer to the product. He does not improve and simplify his merchandise, he degrades and simplifies the client.

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The American work ethic is something to be admired. Our workforce, regardless of position, works hard to produce the best product and serve customers to the best of their ability.

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The Ultimate Sin

Overkill enough is enough
Theres nothing left of me to devour
Youve had your fill Im all I have left
What can stop your hunger for power
cos you took advantage of things that I said
Now the feeling is dead
And thats the ultimate sin
And thats the ultimate sin
Anyway I look at it now
The doors are closed and cannot be opened
Bury your anger and bury your dead
Or youll be left with nothing and no one
Theres no point in screaming cos you wont be heard
Now that tables have turned
It was the ultimate sin
It was the ultimate sin
It was the ultimate sin
I warned you then and Im warning you now
If you mess with me youre playing with fire
Winds of change that are fanning the flames
Will carry you to your funeral pyre
Its pulling you down
Its your final descent
Its too late to repent
When its the ultimate sin
When its the ultimate sin
When its the ultimate sin
When its the ultimate sin

song performed by by Ozzy OsbourneReport problemRelated quotes
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It's always good business to know about new customers before they walk in the door.

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Tender Situation

[studio version appears on "pure guava"]
Wrote this song called "tender situation",
And it somehow just put everything back together
State this ache as the final break
Tender situation - create a good illusion
Feel the grip of your salvation
This is indeed a tender situation
Make a move man, state your case
Taste the waste man, taste the waste
What is your place in my glorification
This is indeed a tender situation
Get off the pot man, shake and bake
Taste the waste boy, taste the waste
Pump it up or stray from that old station
This is indeed a tender situation
Tender situation, tender situation, tender situation
[repeat all]

song performed by by WeenReport problemRelated quotes
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Tender Situation

[studio version appears on "pure guava"]
Wrote this song called "tender situation",
And it somehow just put everything back together
State this ache as the final break
Tender situation - create a good illusion
Feel the grip of your salvation
This is indeed a tender situation
Make a move man, state your case
Taste the waste man, taste the waste
What is your place in my glorification
This is indeed a tender situation
Get off the pot man, shake and bake
Taste the waste boy, taste the waste
Pump it up or stray from that old station
This is indeed a tender situation
Tender situation, tender situation, tender situation
[repeat all]

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Small-business customers are very conservative and very cheap. We don't have to explain ourselves for the most part.

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If we take care of the customers and associates and grow the business, Wall Street will be pleased.

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I very frequently get the question: 'What's going to change in the next 10 years?' And that is a very interesting question; it's a very common one. I almost never get the question: 'What's not going to change in the next 10 years?' And I submit to you that that second question is actually the more important of the two -- because you can build a business strategy around the things that are stable in time. ... [I]n our retail business, we know that customers want low prices, and I know that's going to be true 10 years from now. They want fast delivery; they want vast selection. It's impossible to imagine a future 10 years from now where a customer comes up and says, 'Jeff I love Amazon; I just wish the prices were a little higher,' [or] 'I love Amazon; I just wish you'd deliver a little more slowly.' Impossible. And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.

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