Another rant and a wicked suggestion

Spent one hour plus on the phone
trying to book a routine visit
from the power company;
innumerable options,
given seven further phone numbers;
it was booked; they never turned up;
round the circuit again...

Suggestion: get a numbered invoice pad printed,
charge everyone who does this to you
'For professional attention: x hours @ $/£ xxx = $/£ xxx'...

Bet some of them pay you...