We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's...

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

quote by Steve Ballmer
Submitted by Lucian Velea
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